Propelling airline immersions to the next level
Customer Centricity at your fingertip
At Undairstand, we transform the Aviation industry by connecting Airlines and their ecosystem
What we do
We are convinced that listening to and seeing airline professionals talk about their jobs is the best way to understand their "real life", even remotely!
We digitalize airline immersions to make them accessible at any time, from anywhere, efficiently and at scale
VIDEO TESTIMONIALS
We collect video testimonials from professionals from airlines all over the world
DIGITAL SOLUTION
We include them in our digital solution for fast, effective and empathetic training on the world of airlines for suppliers teams and students
Our Offering
Whether you’re looking after concrete tools to train your teams about the Airline world, to convey customer centricity among your teams or looking after collecting specific voices of customers that precisely match your products, we offer flexible solutions to bring you a customised solution.
Daily customer voice
Get a daily dose of firsthand insights from airline employees delivered right to your inbox. Stay updated on the latest industry trends, challenges, and experiences with this short, informative video series. The Daily Customer Voice keeps you in the loop and helps you understand airlines better, one day at a time.
Customized immersions
Dive deep into the world of airlines with our Guided Immersions. These curated video collections are designed to explore specific themes or topics from the perspective of various airline employees and jobs. Collaborate with us to create custom playlists that align with your needs, and gain valuable insights that can drive your product or service strategy
Free exploration
With Self-Immersion, the aviation industry is at your fingertips. Explore the inner workings of airlines with an interactive org-chart module that lets you browse departments, learn about roles and KPIs, and watch interviews with employees. Or, use our intuitive search engine to access and filter videos by keywords, duration, and more, just like you would on YouTube. Empower your team to access valuable information on their terms and fuel your quest for customer-centricity
Why choose our solution?
Probably the most efficient way to enable your staff to become proficient about airlines in record time, saving valuable resources and reducing the learning curve, and infusing customer centricity among your teams at scale.
Multiple users can benefit from our solution
Whether you are in a customer facing position or just having an indirect impact on the customer or just being a student or in career transition, the solution can serve you in many ways
Understanding how my product is used by professionals within airlines is gold for me. I’m now much more confident to visit my airline customers and build a strong relationship.
- Laurence, Sales & Marketing -
It’s so rewarding to feel talking the same language as my airline customers. It helps me a lot on a day-to-day basis and for the ultimate benefit of customer satisfaction.
- Anna, Customer support -
I can widely foster a customer centric culture transformation among teams. Now, teams know how they can make a difference for the airline customers in their daily job.
- Ricardo, HR / head of transformation -
Pricing
At Undairstand, we understand that your needs are as unique as your business. Our pricing is crafted with the utmost care to ensure a perfect fit for your goals. Let's embark on a conversation to understand your specific requirements and tailor a pricing plan that aligns seamlessly with your ambitions.
Our Expertise
By developing our solution, we have acquired a detailed knowledge of end to end interview automation and diffusion techniques and technologies. Projects that used to take months to years can now be imagined, created and deployed within days to weeks.
If you’re interested in exploring how our know-how and technology could be transposed and bring benefits to your business, let’s get in touch!
An AI-powered solution putting “people” at the center and being applicable to multiple businesses
Our technological & process know-how can be transposed and bring benefits to multiple businesses
Few examples of use cases:
Let’s get in touch!
Toulouse, France
Paris, France